Cancellation & Refund Policy

Last Updated: July 2026

At Pakistan Tour and Travel, we strive to provide unforgettable, seamless travel experiences. Because our itineraries require advance bookings with hotels, airlines, and local vendors, we have established a clear cancellation and rescheduling policy below.

1. Advance Payment Requirements

To secure your reservation, hotel accommodations, and transport/flight tickets, an advance payment is required at the time of booking:

• Standard Tour Packages: 40% advance deposit.

• Peak Season & Customized Packages: 50% to 70% advance deposit (depending on airline and hotel requirements).

The remaining balance must be cleared prior to or on the first day of your tour departure, as specified in your booking confirmation.

2. Cancellation & Refund Policy

Because payments made to our accommodation and airline partners are strictly non-refundable once booked, we do not offer monetary refunds on any deposit or full payments upon cancellation.

• Non-Refundable Deposits: All advance deposits (40%–70%) are non-refundable.

• Third-Party Terms: Hotels and airlines operate under strict non-refundable group/advance booking rates, which prevents us from issuing cash or credit card refunds.

3. Rescheduling & Tour Credit Policy

We understand that unexpected plans or emergencies arise. While we cannot offer cash refunds, we protect your investment through our flexible rescheduling policy:

• 1-Year Validity: You may postpone and reschedule your tour for any available date within 365 days (1 year) from your original travel date.

• Price Lock Guarantee: Your tour will be rescheduled at the exact same original package price, protecting you against future seasonal price hikes or inflation.

• Transferability: If you are unable to travel within the year, you may transfer your tour credit to a family member or friend with prior written notice.

4. How to Request a Reschedule

If you need to change your travel dates, please follow these steps:

1. Notify Us Early: Send an email or message to our support team as soon as your plans change.

2. Select New Dates: Review our availability and select your preferred alternative dates within the 1-year window.

3. Confirmation: Our team will adjust your bookings with our hotel and transport partners and issue an updated booking voucher.

5. Unexpected Circumstances & Force Majeure

In the event of extreme weather conditions, road blockages, natural disasters, or government restrictions, tour routes or itineraries may be adjusted for safety. In cases where travel becomes impossible, standard rescheduling policies apply, and your full deposit will be credited toward your future trip within the year.

Need Help or Have Questions?

If you have any questions regarding your upcoming booking or need to request a date change, please reach out to our team:

• Phone / WhatsApp: +923355577443

• Email: sales@pakistantourntravel.com

• Office Address: Office # E2, 5th Floor, Khalifa Heights, near Chaklala Road, Committee Chowk, Rawalpindi, Punjab, Pakistan